Why isn't my API key working?
Confirm the key is set for the right provider alias — /api claude sk-ant-... for Anthropic, /api gpt sk-... for OpenAI, and so on; a key set under the wrong alias will look like it silently failed. To isolate whether it's a key problem vs. something else, switch to a free model (/model groq or /model gemini) and see if that works.
If it's a Sennoric key (sennoric-sk-…), check your API credit balance in Settings. The API is pay-as-you-go on every plan, Free and Pro included, so a key with no credits left gets an error until you add more.
Why is a command/response slow or hanging?
Some models are simply slower — glyph can take up to 100 seconds. If a paid-provider model is unexpectedly slow, check your network connection first, then try switching models with /model to see if it's model-specific rather than a general issue.
How do I report a bug?
Email support@sennoric.com. Say which product you were using (website, CLI, desktop app or extension), what you did, and what happened.
How do I request a feature?
Email support@sennoric.com with what you'd want and why.